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Online Banking and Bill Pay Frequently Asked Questions
Below are questions often asked about Venture Bank's online services. If you have a question not listed below, please call
(888) 373-2265 or click here to contact us. We look forward to hearing from you.
Online Banking FAQ
How do I sign up for Venture Bank Online Banking?
How do I become a Venture Bank customer?
When can I begin using Venture Bank Online
Banking?
How much does Venture Bank Online Banking cost?
Can anyone else see my online account
information?
Can I view all of my accounts online?
How much of my account history can I view online?
Can I transfer funds between my accounts?
Can I change my online banking ID or PIN?
What do I do if I forget my online banking ID or
PIN?
Can I use Venture Bank Online Banking while I am
overseas?
Can I use Venture Bank Online Banking for my
business accounts?
Business eSolutions
What is Business eSolutions?
How much does Business eSolutions cost?
What are the benefits of Premium
Business eSolutions?
Do I have to use all the cash management
features provided in the Premium Business eSolutions
plan?
How do I apply for Business eSolutions?
How long does it take to enroll in Business
eSolutions?
How long does it take to set up my business in
Premium
Business eSolutions?
Do I receive training for Business eSolutions?
How long does the Business eSolutions
training take?
Does the Business eSolutions training
cost anything?
What computer system do I need to use Business
eSolutions?
How many accounts can I set up in Business eSolutions?
How many other employees can I set up in
Premium Business eSolutions?
Can I download information and have statements
auto-reconciled?
Can I add Stop Payments?
Can I waive Stop Payment fees?
Can I do my own ACH origination?
Do I have to initiate recurring ACH transactions
or can this be set up automatically?
Can Wire Transfers be sent at any time?
What is Positive Pay?
Does Venture Bank offer Positive Pay?
How much does Positive Pay cost?
Personal Bill Pay FAQ
What is Venture Bank Personal Bill Pay & how
does it work?
How much does Venture Bank Personal Bill Pay
cost?
How do I sign up for Personal Bill Pay & when
can I begin using it?
Why do I have to confirm my Personal Bill Pay
payment account?
Why do I have limits for unconfirmed payment
accounts?
How secure is the information I provide on the
Personal Bill Pay site?
How much of my bill payment history is available
online?
Business Bill Pay FAQ
How do I enroll?
What do I need to have to enroll?
How soon can I begin using the service?
What is the difference between user levels?
Can I change the user names or passwords?
Security Tips
ONLINE
BANKING FAQ
HOW DO I SIGN UP FOR ONLINE
BANKING?
Venture Bank offers online banking to both its personal and
business banking customers. Enrolling online is
secure
and convenient. Simply complete either the
Personal Enrollment form or the
Corporate Enrollment form and then click the "Send in
Enrollment" button. Customers can also enroll in online banking
at any of
our financial centers.
HOW DO I BECOME A VENTURE
BANK CUSTOMER?
If you would like to open a personal account at Venture Bank,
you can begin the process from home by submitting a
New Account Request. A
Financial Service Specialist will contact you within 2 business
days to schedule an in-branch appointment to complete the
application. Or, you can open an account at any of
our financial centers.
WHEN CAN I BEGIN USING
ONLINE BANKING?
Upon completing the enrollment process you can access Venture
Bank’s Online Banking system as soon as you receive a welcome
letter containing your Online Banking Identification Number
(ID). It should arrive within ten business days from the date of
enrollment. If you do not receive your welcome letter, please
notify Venture Bank immediately.
HOW MUCH DOES VENTURE BANK
ONLINE BANKING COST?
Venture Bank provides Online Banking free of charge.
CAN ANYONE ELSE SEE MY
ONLINE ACCOUNT INFORMATION?
Your Venture Bank online account information is available only
through access methods which have been rigorously tested for
their secure access. The information is not public. You
can access it only by entering your Online Banking ID and PIN.
CAN I VIEW ALL OF MY
ACCOUNTS ONLINE?
You can view Venture Bank personal checking, savings,
certificate of deposit, individual retirement, and loan
accounts.
HOW MUCH OF MY ACCOUNT
HISTORY CAN I VIEW ONLINE?
Online Banking retains approximately 90 days worth of activity
for immediate viewing. You can view current activity as well as
your last 3 statements from the Online Banking website.
Statements more than 90 days old can be requested from any of
our financial centers
or by contacting Venture Bank’s Customer Care Center at (888)
373-2265.
CAN I TRANSFER FUNDS
BETWEEN MY ACCOUNTS?
Yes, you can transfer funds between like accounts that are listed
under the same Online Banking ID.
From the Account
Summary page, click the drop-down menu for the
account you wish to transfer from and select
Transfer funds from this account.
Click on the GO button next to the drop-down list.
From the Funds Transfer
page,
Select the account you wish to transfer to,
Specify the transfer amount,
Select the frequency,
Click the SUBMIT button.
You will be given a CONFIRMATION NUMBER
and ACCOUNT TRANSFER DETAILS to verify that the transfer was
successful.
CAN I CHANGE MY ONLINE
BANKING ID OR MY PIN?
Yes. Changing your Online Banking ID and/or PIN is a simple
process. After you sign into online banking, click the Options tab. On the line below the Options tab, select Personal. If you want to change your PIN, enter your current PIN number and then enter your new PIN in each of the two fields provided. Click Submit. If you want to change your Personal ID or E-mail Address, enter the new information in the fields provided and click Submit.
WHAT DO I DO IF I FORGET
MY ONLINE BANKING ID OR PIN NUMBER?
If you forget your Venture Bank Online Banking ID or PIN, you
can stop by any of
our financial centers
and a Customer Service Representative will be happy to assist
you. If that is not convenient, please call
(888) 373-2265 or click here to contact us.
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CAN I USE ONLINE BANKING
WHILE I AM OVERSEAS?
Yes, Venture Bank's online banking is an excellent choice if you
are going to be out of the country for an extended period. It
can be used to balance your statement and even transfer funds.
CAN I USE VENTURE BANK'S
ONLINE BANKING SERVICE FOR MY BUSINESS ACCOUNTS?
Yes, business customers may take full advantage of Venture
Bank's online banking features.
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BUSINESS eSOLUTIONS FAQ
WHAT IS BUSINESS eSOLUTIONS?
Business eSolutions is Venture Bank’s most complete money
management system for running your business at the touch of a
key. We offer three levels of Business eSolutions:
Simplified Business eSolutions: Online Banking
Enhanced Business eSolutions: Online Banking and
Business Bill Pay
Premium Business eSolutions: Online Banking,
Business Bill Pay, and Cash Management
HOW MUCH DOES BUSINESS
eSOLUTIONS COST?
Simplified
Business eSolutions is Free.
Enhanced Business eSolutions is Free for first
year, and $5.95 per month thereafter.
Premium Business eSolutions is $25 per month (base
fee) and additional fees** may apply.
** Additional Premium Business eSolutions
fees may include:
ACH: $.08 per item
Stop Payment: $22 each (online payments)
Wire Fee: $20 each (domestic outgoing wires)
Electronic Tax Payments: $1 each
WHAT ARE THE BENEFITS
OF PREMIUM BUSINESS
eSOLUTIONS?
Providing flexibility and convenience, Premium Business
eSolutions includes Online Banking, Business Bill Pay,
and cash management features that allow you to process ACH items
(such as direct deposit payroll, billing, and cash
concentration), send wire transfers, view transaction histories,
download statements, and place stop payments from your home or
office.
DO I HAVE TO USE ALL OF
THE CASH MANAGEMENT FEATURES PROVIDED IN THE PREMIUM
BUSINESS eSOLUTIONS PRODUCT?
No. During the enrollment process, you select the cash
management features you want to use.
HOW DO I APPLY FOR
BUSINESS eSOLUTIONS?
If you are
currently a Venture Bank business customer, you can apply online
for either Simplified or Enhanced Business eSolutions.
Enrollment links are located on our
Business eSolutions
page. PLEASE NOTE: Enhanced Business eSolutions
requires separate enrollments for Online Banking and Business
Bill Pay.
If you would like to apply for Premium Business eSolutions,
please call
(888) 373-2265 or click here to contact us. We look forward to hearing from you.
If you would like to open a Venture Bank business
account, please visit
any of our financial center locations.
HOW LONG DOES IT TAKE
TO ENROLL IN BUSINESS eSOLUTIONS?
The initial approval process is generally 2 business days after
Venture Bank receives the completed application and required
paperwork.
HOW LONG DOES IT TAKE
TO SETUP MY BUSINESS IN
PREMIUM BUSINESS eSOLUTIONS?
The setup time will vary from business to business. After the
customer is approved, we will create your Premium
Business eSolutions account. A Venture Bank employee will
contact you to schedule an appointment for on-site training.
DO I RECEIVE TRAINING
FOR BUSINESS eSOLUTIONS?
When you are set up in Premium Business eSolutions
we provide personalized training at your place of business to
show you how to use the product.
HOW LONG DOES THE
BUSINESS eSOLUTIONS TRAINING TAKE?
Typically, on-site training for Premium
Business eSolutions
lasts 1 1/2 hours, however this time can vary depending on the
number of cash management product features and customer
questions. We will provide whatever training is necessary to
ensure our customers are comfortable using any of our Business
eSolutions products.
DOES THE BUSINESS eSOLUTIONS
TRAINING COST ANYTHING?
Venture Bank provides this training free of charge.
WHAT COMPUTER SYSTEM DO
I NEED TO USE BUSINESS eSOLUTIONS?
You can use any computer that has Internet access and 128-bit
encryption.
HOW MANY ACCOUNTS CAN I
SET UP IN BUSINESS eSOLUTIONS?
Customers can set up as many accounts as they would like as long
as all of the accounts have the same Tax Identification Number
(TIN).
HOW MANY OTHER
EMPLOYEES CAN I SET UP IN PREMIUM BUSINESS
eSOLUTIONS?
The business owner is usually set up as account administrator.
As the administrator, you can grant access to as many people as
you would like.
CAN I DOWNLOAD
INFORMATION AND HAVE STATEMENTS AUTO-RECONCILED?
Yes. Online Banking allows you to download your
transactions into a format that is compatible with Microsoft
Money, spreadsheet applications, and text files. If you
enroll in either Enhanced or Premium Business eSolutions,
you can also download your Business Bill Pay transactions
directly into Quicken, QuickBooks, Microsoft Money, or
spreadsheet applications.
CAN I ADD STOP PAYMENTS?
Yes. Business eSolutions allows you to add stop
payments to items issued from your account. Stop payment
fees apply and are automatically deducted from your account.
CAN I WAIVE STOP
PAYMENT FEES?
Currently the system does not provide the ability to waive fees
for stop payments that are issued through our online banking
services.
CAN I DO MY OWN ACH
ORIGINATION?
Yes, Premium Business eSolutions allows authorized
users to originate ACH from any computer.
DO I HAVE TO INITIATE
RECURRING ACH TRANSACTIONS OR CAN THIS BE SET UP AUTOMATICALLY?
You have to initiate your recurring ACH transactions each time
the file is transmitted because it must be approved by an
authorized person within the company that is sending the file.
CAN WIRE TRANSFERS BE
SENT AT ANY TIME?
Wire transfers can only be sent between 8:00 a.m. and
11:00 a.m. (PST). However, Premium
Business eSolutions allows you to set up your wire
transfers at anytime.
WHAT IS POSITIVE PAY?
Positive Pay is a cash management product that allows you to
send an electronic file in a specified format to Venture Bank
listing all of the items that were issued from your account. As
the items are presented against your account, the system matches
specified parts of the items, such as account number, serial
number, and amount, to the items listed in the file you sent to
the bank. This process confirms the validity of each item as it
attempts to post to your account. Positive Pay is designed for
business customers who electronically issue large volumes of
items, usually in batches. The files listing the items are
transmitted from the customer to the bank immediately upon
issuing the items. Positive Pay is not used on accounts that
issue hand written checks.
DOES VENTURE BANK OFFER
POSITIVE PAY?
Positive Pay is typically offered to businesses who are enrolled
in Premium Business eSolutions and issue a large
number of items. If you are interested in adding Positive Pay to
your Premium Business eSolutions account,
please visit your local financial center or call (888) 373-2265
to set up a consultation.
HOW MUCH DOES POSITIVE
PAY COST?
$100 Setup Fee
$50 per month
$1 per rejected item
PERSONAL
BILL PAY FAQ
WHAT IS PERSONAL BILL PAY
& HOW DOES IT WORK?
Venture Bank Personal Bill Pay, provided through CheckFree,
provides two services in one. First, the bill payment service
lets you receive and pay bills online. The only payments you
cannot make through your bill payment service are court-ordered
payments, state and federal tax payments, and international
payments. You can use payment accounts that you specify
- accounts you already have with Venture Bank.
HOW MUCH DOES VENTURE BANK
PERSONAL BILL PAY SERVICE COST?
Venture Bank offers Personal Bill Pay free of charge.
HOW DO I SIGN UP FOR WEB
BILL PAY & WHEN CAN I BEGIN USING IT?
Venture Bank offers online enrollment for Personal Bill Pay to
our personal banking customers. From the Online Banking page
click on
Enrollment under Personal Bill Pay. To complete the
enrollment you will need your Social Security Number, your
driver’s license number, and your checkbook. Once your
enrollment is complete and has been accepted you can begin using
Personal Bill Pay immediately. You can also enroll at any of our
convenient financial center locations.
WHY DO I HAVE TO CONFIRM
MY PERSONAL BILL PAY PAYMENT ACCOUNT?
Confirming your payment account within Personal Bill Pay is part
of the verification process and enables you to use all the
features of Venture Bank's Personal Bill Pay service through
Checkfree. Until you confirm your payment account within
Personal Bill Pay, there is a limit to the total dollar amount
of the payments you may send or receive. CheckFree will
make 2 small deposits and one withdrawal (equal to the total of
the deposits) into your payment account. When you look at your
Online Banking account, or your bank statement, you will see the
Account Confirmation Transactions which have ACCTCONFRM in the
description. You will need to know the amount of the
two deposits to confirm your payment account through Personal
Bill Pay.
WHY DO I HAVE LIMITS FOR
UNCONFIRMED ACCOUNTS?
This is for your protection in case someone is using your
account without your authorization. After you confirm your
account using information that only you or someone you authorize
to use your account can know, your payment limits are
re-evaluated.
HOW SECURE IS THE
INFORMATION I GIVE ON THE PERSONAL BILL PAY SITE?
CheckFree uses several methods to ensure that your information
is secure. SSL: CheckFree uses SSL (secure socket layer) which
ensures that your connection and information are secure from
outside inspection. ENCRYPTION: CheckFree uses 40-bit or
128-bit encryption (whichever your browser supports) to make
your information unreadable as it passes over the Internet.
Your user name and password enable you, and only you, to access
your Personal Bill Pay account. You will enter your user name
and password each time you sign in to Personal Bill Pay. The
automatic sign-out feature automatically logs you off after 10
minutes of inactivity. For your added security you will have to
sign in again after 10 minutes or more of inactivity.
HOW MUCH OF MY BILL
PAYMENT HISTORY IS AVAILABLE ONLINE?
Payment history for the last 6 months is available for immediate
viewing. For a record of payment activities prior to the last
six months, call (800) 268-5652 or send a message to
Checkfree, through the Web Bill Pay website, and request the
desired information.
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BUSINESS
BILL PAY FAQ
HOW MUCH DOES VENTURE
BANK'S BUSINESS BILL PAY SERVICE COST?
Business Bill Pay is offered free of charge for the first 12
months after enrollment. A monthly fee of $5.95 will be
assessed after the first 12 months.
HOW DO I ENROLL?
You can enroll in Business Bill Pay at any of our convenient
financial center locations, or go
to the Online Services page
at our website and click the
Enrollment link located under Business Bill Pay.
WHAT DO I NEED TO HAVE
TO ENROLL?
You will need your business information, i.e.: Tax ID
number, and account number.
HOW SOON CAN I BEGIN
USING THE SERVICE?
To ensure the security of the service, you will be asked to
mail in the initial Enrollment Form. Within 10 business days
following the receipt of the Enrollment Form, you will
receive one Welcome Letter from Venture Bank via US mail.
The Welcome Letter will include your Service Account number
(Login User Name), your Payment Activation Code, our
Customer Care Center number, and directions on how to get
started.
WHAT IS THE DIFFERENCE
BETWEEN USER LEVELS?
Level 1 grants the user full bill pay access.
Level 2 users schedule and initiate payments as well as
approve payments set up by a Level 3 user.
Level 3 users set up and schedule payments but the payments
must be approved before processing.
CAN I CHANGE THE USER
NAMES OR PASSWORDS?
Yes, subscribers may change the user name and password at
any time. User names and passwords must be between 4-8
characters, alphanumeric (letters, numbers, or a combination
of both).
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SECURITY
TIPS
The following tips can help protect your identity and ensure the
privacy of your account information. For additional
information, visit our
Online Security page.
Venture Bank representatives will never ask you for
your Online Banking PIN, Bill Pay PIN, or any other PIN.
Never reveal your Online Banking or Bill Pay PINs to anyone.
If you are asked for any of your Venture Bank IDs and PINs,
via e-mail, phone, or written correspondence, please notify
us immediately by calling (888) 373-2265
or visiting any financial center
location.
Do not write down your Online Banking ID or PIN, your Bill Pay
ID or PIN, or leave them where someone can see them.
Protect your Venture Bank Online IDs and PINs: Make sure no
one can see you enter them when you access your Online
Banking or Bill Pay accounts.
Always sign out of Online Banking and Bill Pay before going to
other websites.
Keep all documents that include your account information in a
secure location (including ATM receipts, check card
receipts, monthly account statements, and especially your
Online Banking and Bill Pay PINs).
Notify Venture Bank immediately by calling (888) 373-2265
if you notice any unusual Online Banking account activity.
If you notice any unusual Bill Pay account activity, immediately notify Venture Bank during regular business hours at (888) 373-2265, or notify CheckFree at (800) 268-5652 between 4 a.m. to 11 p.m., PST.
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